Faq's

How long does it take to process my order?
Orders are processed within 3 business days (Monday to Friday). Orders placed on weekends are processed the next business day.
How long will it take to receive my order?
Once shipped, delivery time is typically 2-4 business days (Monday to Friday). From the time of purchase, you can expect your order to arrive within 5-7 business days.
What shipping methods do you use?
We ship via USPS and FedEx for reliable and insured deliveries.
Do you ship internationally?
We currently only ship within the United States.
How much does shipping cost?
We Provide flat shipping fee of $9.99 for all orders shipped within the United States.
Can I track my order?
Yes! Once your order is shipped, you'll receive an email with tracking information. You can also track your order on our website by entering your tracking number.

What is your return policy?
We accept returns within 30 days of the delivery date. Items must be unused, undamaged, and in their original packaging. Personalized items cannot be returned.
How do I initiate a return?
Contact our customer service at support@tonyawaltonshop.shop
with your order number and reason for the return. We'll provide instructions and, if applicable, a prepaid shipping label.
Who covers the return shipping costs?
For defective or incorrect items, Tonya Walton Shop covers the return shipping costs. For returns due to customer preference (e.g., wrong size or change of mind), the customer is responsible for return shipping costs.
How long does it take to process a refund?
Refunds are processed within 7 business days of receiving the returned item. The refund will be issued to the original payment method.
Do you charge a restocking fee?
No, we do not charge a restocking fee for any returns.

What should I do if my item arrives damaged or defective?
Contact our customer service within 7 days of receiving your order. Provide photos of the damage or defect, and we'll arrange a replacement or refund as needed.
What if I receive the wrong item?
If you receive an incorrect item, contact us immediately. We'll cover the return shipping costs and ensure you receive the correct product.
What if my order never arrives?
If your order does not arrive, contact us so we can initiate an investigation with the carrier. If the product is not found, we'll offer a full refund or replacement.

What are your customer support hours?
Our customer support team is available Monday to Friday: 9:00 AM - 5:00 PM , (GMT-05:00) Eastern Standard Time (New York).
How can I contact Tonya Walton Shop?
Reach us via:
Email: support@tonyawaltonshop.shop
Phone: +1 434-351-0402
Address: 684 Poplar Spring Road, Scottsville, Virginia 24590, United States
Do you offer exchanges?
To exchange an item, return the original item and place a new order once the return is accepted. This is the fastest way to receive your new item.
What payment methods do you accept?
We accept all major credit and debit cards. Payments are processed securely at checkout.
Do you use eco-friendly packaging?
Yes, we prioritize sustainable packaging materials to minimize our environmental impact.
Can I cancel my order?
You can cancel your order before it is shipped. If the order has already been shipped, you'll need to follow the return process after receiving the item.

If you have any other questions, feel free to contact us at support@tonyawaltonshop.shop or call us at: +1 434-351-0402 , We're here to help!

Your cart